“Information only becomes knowledge in the hands of someone who knows what to do with it”
- Peter Drucker
Organizations that do not control their knowledge face many problems. The employees leaving the organization walk out the door with the organization’s knowledge. Some individuals set themselves up as knowledge repositories to inflate their value to the organization and other impede the vital flow of knowledge as to make themselves more visible to the organization.
Knowledge Management (KM) requires managing people, process and technology. The goal is to capture, store and share knowledge across the organization. Uniplus developed a knowledge base system for mission critical government workers. The system tracked all in-house training, measured individual retention of knowledge and tracked and identified experts in the organization to create the individual’s “knowledge record”. Managers could evaluate individual skillsets and a “knowledge profile” was created for each employee in the system. Uniplus combined messaging and collaborative tools to match experts to novices and captured vital knowledge that could be shared throughout the organization.
The way information flows doesn’t follow an organization chart. Uniplus employs Social Network Analysis (SNA) tools to track how information flows through the organization allowing managers to identify, who is the “go-to” person to get something done.
Uniplus will also help organization determine, which information is important, how to document, archive and codify explicit information and how to convert tacit information into explicit information.
Uniplus will assist your organization to set up a knowledge portal that will identify users by predefined roles and allow them to access knowledge to share best practices, experiments, innovations, failure stories, etc.
Uniplus will help set up web-based discussion boards and forums to allow all to view/post/and reply to various topics. This is an ideal solution for organizations to share knowledge to different locations. Uniplus will also assist the organization to create useful blogs that will allow knowledge workers to share information efficiently.
“There are known "knowns." There are things we know that we know. There are known unknowns. That is to say there are things that we now know we don't know. But there are also unknown unknowns. There are things we do not know we don't know”
- Donald Rumsfeld
These words from Donald Rumsfeld are perhaps the truest words ever spoken on the state of Knowledge Management in many organizations. Uniplus will help create expert systems that help the organization find solutions to their problems and promote a learning culture throughout the organization.